Terms of Use

Full terms

1. About these terms

These Nucentra Terms of Use apply to your use of the Nucentra app on iPhone and iPad.

Nucentra is provided by Nuco Tech as a local-first family and child health record companion.

By using Nucentra, you agree to these terms. If you do not agree, you should not use Nucentra.

In these terms, “Nuco Tech,” “we,” “us,” and “our” refer to Nuco Tech, “Nucentra” means the Nucentra app and related app support, and “you” means the person using Nucentra.

2. How Nucentra works

In the current version, records are stored locally on the iPhone or iPad where Nucentra is used.

The current version does not provide CloudKit record sync, family sharing or invited-user access, a Nucentra or Nuco Tech user account, or Nuco Tech backend cloud storage for app records.

Normal device backups may include Nucentra data depending on your Apple device and iCloud Backup settings.

Nucentra may help you organise records such as child or person profiles, names or nicknames, dates of birth or age information, sleep, feeding, nappy or potty records, growth, notes, medications, allergies, symptoms, illnesses, injuries, vaccinations, appointments, appointment preparation information, emergency summary information, attachments, documents, summaries and exports where available.

Nucentra is currently designed for iPhone and iPad. It may also be available through TestFlight, beta, early access, or another pre-release program before public App Store release.

Available features may depend on your installed app version, device, region, plan, settings, and release stage.

3. Not medical advice

Nucentra is for record keeping and care conversations. It does not provide medical advice, diagnosis, treatment, clinical monitoring, or emergency support.

You should not rely on Nucentra as the sole source of important health information. For health concerns, contact a qualified health professional. For emergencies, contact emergency services.

Sleep and wake-window predictions, summaries, reminders and trends are provided only as organisational aids based on available recorded information. They may be incomplete, inaccurate or unsuitable for an individual child. They are not medical advice, a diagnosis, treatment, clinical monitoring or a guarantee of a future event.

4. Your responsibilities

You are responsible for deciding what information to enter, ensuring information is accurate and up to date, checking information before relying on it, correcting or deleting outdated records, using Nucentra appropriately, maintaining the security of your device, and protecting exported records after export.

Nucentra can help organise information, but it cannot guarantee that information entered by users is accurate, complete, current, or clinically appropriate.

You should keep important official or personal records separately where needed.

5. Authority to record information

If you enter information about a child or another person, you are responsible for ensuring you have authority or a reasonable basis to do so.

You should respect the privacy, dignity, and interests of any child or person whose information is entered into Nucentra.

You must not use Nucentra to record or store information unlawfully.

6. Plans, subscriptions, and in-app purchases

Nucentra currently provides a Free tier and one paid tier, Plus. The Free tier includes local core record keeping and appointment booking and logging. Plus provides access to eligible paid features available in the installed app version, which may include local sleep and wake-window predictions, appointment preparation tools, exports and summaries.

Availability may vary as features are completed, tested or updated. The App Store purchase screen and the installed app identify the paid features available at the time of purchase.

If paid subscriptions or in-app purchases are offered through Apple, purchases are generally processed by Apple, current pricing will be shown on the App Store purchase screen before you confirm, pricing, currency, and applicable taxes are generally managed through Apple and the App Store, Apple’s payment terms apply, subscription renewals and cancellations are generally managed through Apple, refunds are generally handled through Apple, and access to paid features may depend on subscription status and Apple transaction validation.

You are responsible for managing subscriptions through your Apple account settings. Nuco Tech does not receive your full payment-card details from Apple.

7. Beta or TestFlight versions

Nucentra may be available through TestFlight, beta, early access, or another pre-release program before public App Store release.

If you access Nucentra through one of these pre-release programs, you understand that the app may be incomplete, contain bugs, change significantly, lose data, have limited support, be withdrawn or replaced, or include features that are not included in the final public version.

You should not rely on beta or pre-release versions as the only place to store important information.

8. Analytics and crash reporting

Nucentra uses Firebase Analytics and Firebase Crashlytics for limited, high-level analytics, diagnostics and crash reporting. These services must not be intentionally sent child or person names, exact dates of birth, health-record content, free-text records, attachment content or filenames, addresses or location coordinates. Further information appears in the Nucentra Privacy Policy.

9. Acceptable use

You must not use Nucentra to break the law, harm, harass, threaten, or abuse others, violate another person’s privacy, upload malicious code, interfere with the app or related services, attempt unauthorised access, store information you are not authorised to use, reverse engineer, copy, or exploit the app except as allowed by law, or use the app in a way that could damage Nuco Tech, Nucentra, users, or third parties.

10. Intellectual property

Nuco Tech owns or licenses the intellectual property in Nucentra, including the app, design, text, branding, logos, software, interface, and related materials.

You are granted a limited, personal, non-exclusive, non-transferable licence to use Nucentra in accordance with these terms and any applicable App Store terms.

You do not own the Nucentra software or branding.

11. Feedback

If you provide feedback, suggestions, ideas, or improvement requests, you allow Nuco Tech to use them to improve Nucentra, products, services, documentation, and support.

Nuco Tech may use feedback without obligation to pay compensation, provided we do not claim ownership of your personal records or private family information.

12. App availability and changes

We may change, update, suspend, limit, or discontinue parts of Nucentra at any time.

Features may change as the app develops. We do not guarantee that every feature will always be available, uninterrupted, error-free, or compatible with every device, operating system version, or region.

13. Data loss, exports, deletion, and backups

Nucentra is intended to help organise records, but no app, device, or backup system is perfect.

Data may be lost, corrupted, unavailable, or incomplete due to factors such as device failure, accidental deletion, app bugs, lack of storage, user error, software updates, backup issues, or third-party outages.

Exported records may contain sensitive child, family, or health-related information. Once information is exported, you are responsible for protecting it.

Records stored locally in Nucentra may remain on your device until they are deleted through available app controls, removed with the app, or otherwise removed through device management. Deleting records or deleting the app may not immediately remove copies contained in an existing iPhone, iPad, computer, or iCloud device backup controlled by you and Apple.

Do not rely on Nucentra as the only place where important health or family information is stored.

14. Privacy

The Nucentra Privacy Policy explains how information connected with Nucentra is handled. By using Nucentra, you should also read and understand the Nucentra Privacy Policy.

15. Termination or suspension

We may suspend or restrict access to Nucentra or related support if we reasonably believe that you have breached these terms, your use creates legal, security, privacy, or operational risk, we are required to do so by law, or continued access may harm Nuco Tech, users, or others.

16. Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot be excluded, restricted, or modified under Australian Consumer Law or other applicable law.

Where we are allowed to limit liability, we limit our liability to the maximum extent permitted by law.

17. Liability

To the maximum extent permitted by law, Nuco Tech is not liable for loss or damage arising from inaccurate or incomplete information entered by users, reliance on Nucentra as medical advice, diagnosis, treatment, clinical monitoring, or emergency support, failure to seek professional medical help, emergencies, device failure, backup issues, data loss, export handling, deletion delays, unauthorised access caused by compromised devices, third-party services, or app downtime or feature changes.

This does not limit rights that cannot be excluded by law.

18. Changes to these terms

We may update these Nucentra Terms of Use from time to time. The latest version will be published on the Nuco Tech website with the updated date. We may also notify users of material changes through the app or other appropriate means.

19. Governing law

These terms are governed by the laws of Queensland, Australia, unless another law applies and cannot be excluded.

20. Contact

For questions about these Nucentra Terms of Use, contact Nuco Tech Support through the website Contact page.