Privacy Policy

Last updated: 11 July 2026

Plain-English summary

Nuco Tech respects your privacy.

This policy explains how we handle information collected through the Nuco Tech website, including contact form submissions, website analytics, spam protection, hosting logs, and support enquiries.

In plain English:

• We use the website to provide information about Nuco Tech and Nucentra.
• If you contact us, we use your message to respond and manage your enquiry.
• We use privacy-conscious tools to protect forms from spam and understand how the website is performing.
• Please do not submit urgent medical questions, Medicare numbers, detailed child health information, or other sensitive information through website forms.
• Nuco Tech and Nucentra do not provide medical advice.
• You can contact Nuco Tech Support if you have questions about this policy.

Full policy text

1. About this policy

This Website Privacy Policy explains how Nuco Tech handles information collected through the Nuco Tech website at:

nucotech.com.au

In this policy, “Nuco Tech,” “we,” “us,” and “our” refer to Nuco Tech.

This Website Privacy Policy applies to the Nuco Tech website, website forms, website analytics and related website services. It does not govern records entered into the Nucentra app. App-related information is covered by the Nucentra Privacy Policy, and use of the app is governed by the Nucentra Terms of Use.

2. Information we may collect through the website

We may collect information in the following ways.

Information you choose to provide

If you use a contact, support, or feedback form, we may collect and store your submission in WordPress through Fluent Forms. Form submissions are also emailed to Nuco Tech Support.

If this processing workflow changes materially, this policy will be updated as soon as reasonably practical.

We may collect:

• your name
• your email address
• your enquiry type
• your message
• any other information you choose to include

Please do not include urgent medical questions, Medicare numbers, detailed child health information, or other sensitive personal information in website forms unless it is genuinely necessary for your enquiry.

Technical and usage information

When you visit the website, we may collect or receive technical information such as:

• IP address
• browser type
• device type
• operating system
• pages visited
• referring pages or links
• approximate location information derived from technical data
• date and time of visits
• website performance and error information

This information helps us operate, secure, and improve the website.

Analytics and search information

Nuco Tech uses analytics and search tools such as:

• Google Search Console
• Google Analytics 4
• Microsoft Clarity
• Rank Math or WordPress analytics tools
• Cloudflare analytics or security logs

We use Microsoft Clarity to help understand how visitors use the Nuco Tech website, including clicks, scrolling, page interactions, session recordings, heatmaps, and general usability issues. We use Clarity to improve website layout, content, navigation, and user experience.

We configure Clarity with privacy in mind, including masking for form fields and user-entered information where practical. We do not intentionally use Clarity to collect contact form message content, Medicare numbers, detailed child health information, or other sensitive personal information.

Website visitors should not submit urgent medical questions, Medicare numbers, detailed child health information, or other sensitive information through website forms. Nuco Tech and Nucentra cannot provide medical advice.

These tools help us understand how people find and use the website, which pages are useful, and where we can improve the site.

We do not intentionally use analytics tools to collect names, email addresses, detailed health information, Medicare numbers, or sensitive child information.

Advertising pixels and remarketing tools are not currently enabled.

Analytics, cookies, and tracking disclosures are included in this Website Privacy Policy rather than in a separate Cookie Policy page.

Spam and security protection

Nuco Tech uses Cloudflare Turnstile on website forms to help identify and prevent spam, bots and automated abuse. Cloudflare may process limited technical information needed to provide this security service, such as network, browser, device and interaction information. Cloudflare’s handling of that information is governed by its applicable privacy terms.

Hosting and system logs

Our website hosting, WordPress, plugins, Cloudflare, and related services may generate logs or technical records for security, performance, troubleshooting, and website operation.

Cookies

You can change or withdraw your cookie consent at any time by selecting the Cookie Settings control on this website. Withdrawing consent does not affect processing that occurred before withdrawal. Your updated choice applies to future use of non-essential analytics storage.

Provider links:

• Google Privacy Policy
• Google Analytics data safeguards
• Microsoft Privacy Statement
• Microsoft Clarity consent information
• CookieYes Privacy Policy

3. How we use website information

We may use website information to:

• respond to enquiries
• provide support
• receive feedback
• improve website content and layout
• understand search and website performance
• protect the website from spam, bots, misuse, or security risks
• troubleshoot technical issues
• maintain business records
• comply with legal obligations
• improve information about Nuco Tech and Nucentra

4. Sensitive information and child information

Nucentra is a child health and care record companion, but the Nuco Tech website is not intended to collect detailed child health information.

Please do not submit:

• urgent medical questions
• Medicare numbers
• detailed child health records
• diagnosis or treatment information
• emergency information
• highly sensitive personal information

through website contact forms.

Nuco Tech and Nucentra cannot provide medical advice. For health concerns, contact a qualified health professional or emergency services.

5. Who we may share information with

We may share or process website information with service providers that help us operate the website and respond to enquiries, including:

• website hosting providers
• WordPress and website plugin providers
• Cloudflare and website security providers
• analytics and search providers such as Google and Microsoft
• email and support tools

We may also disclose information if required by law, to protect our rights, or to respond to lawful requests.

6. Storage and security

We take reasonable steps to protect website information using tools such as secure hosting, WordPress security measures, access controls, spam protection, and service provider safeguards.

However, no website or internet transmission can be guaranteed to be completely secure.

7. Access, corrections, and questions

For website privacy questions, access or correction requests, or privacy complaints, use the Nuco Tech Contact page.

8. Changes to this policy

We may update this Website Privacy Policy from time to time. When we make material changes, we may update the date shown at the top of this page.

9. Contact

For website privacy questions, access or correction requests, or privacy complaints, use the Nuco Tech Contact page.