Privacy Policy

Last updated: 16 July 2026

1. About this policy

This Nucentra Privacy Policy explains how Nuco Tech handles information in connection with the Nucentra app and app-related support.

This policy applies to the Nucentra app and app-related support. The Nuco Tech website is separately governed by the Nuco Tech Website Privacy Policy.

2. How Nucentra works today

In the current version, user-entered Nucentra records are stored locally on the iPhone or iPad where the app is used.

Nucentra does not currently provide active CloudKit record storage or sync, family sharing or invited-user record access, a Nuco Tech backend account, or Nuco Tech cloud storage for app records.

Normal Apple device backups, including iCloud Backup depending on your settings, may include app data. Device backup is different from Nucentra providing live sync or family sharing.

Nuco Tech cannot remotely browse locally stored app records.

3. Information you may enter into Nucentra

You choose what information to enter into Nucentra. Depending on the features you use, this may include child or person profiles, names or nicknames, dates of birth or age information, sleep, feeding, nappy or potty records, growth, notes, medications, allergies, symptoms, illnesses, injuries, vaccinations, appointments, appointment preparation information, emergency summary information, attachments, documents, summaries and exports where available.

Some of this information may be personal information, sensitive information, health information, or information about a child.

4. Child or person authority

You should only enter, manage, export or otherwise use information in Nucentra if you are authorised to do so for that child or person.

If you enter information about another person, you are responsible for making sure you have the authority or permission needed under applicable law and your own circumstances.

5. Support enquiries

If you contact Nuco Tech for app-related support, we may collect information such as your name, email address, device details, app version, subscription or entitlement details, and the contents of your support message and attachments you choose to send.

Please do not send urgent medical questions through support. For privacy questions or app support, use the Nuco Tech Contact page.

6. Firebase Analytics and Firebase Crashlytics

Nucentra uses Firebase Analytics and Firebase Crashlytics for generic, high-level app analytics, reliability monitoring and crash reporting.

Depending on the event or technical report, Firebase may process information such as the app version, device type, operating-system version, general screen or feature events, subscription or entitlement state, technical identifiers, diagnostic information and crash information.

Nuco Tech configures Nucentra so that Firebase Analytics and Firebase Crashlytics must not be sent child or person names, exact dates of birth, health-record content, free-text records or notes, medication, symptom, allergy or appointment content, attachment content or filenames, addresses, or precise or approximate location coordinates collected from the app.

Firebase and Google Analytics may also derive coarse country or regional information from network signals such as an IP address and may associate that analytics information with technical or app-installation identifiers. Nucentra does not send device GPS coordinates, the address or suburb entered for Nearby Care, or a child or person’s address to Firebase Analytics or Firebase Crashlytics.

Analytics and crash information may be processed by Google and its service providers outside Australia. Retention is governed by Nuco Tech’s Firebase configuration and applicable provider settings.

Although safeguards are used, crash reports can sometimes contain unexpected technical context. Nuco Tech reviews its logging and event design to reduce the risk of app-record content being included.

7. Purchases and subscriptions

Nucentra currently provides a Free tier and one paid tier, Plus. Purchases and subscriptions are processed through Apple and the App Store. Apple processes payment-card and billing information. Nuco Tech may receive limited transaction, product, subscription, entitlement, renewal, expiry and storefront information required to provide paid access and support purchases. Nuco Tech does not receive full payment-card details from Apple.

8. How we use information

Nuco Tech uses support, purchase and technical information to provide app support, respond to enquiries, maintain the app, understand reliability and feature use at a high level, provide paid access, protect the service, and meet legal obligations.

Nuco Tech does not sell personal information and does not use child health records for third-party advertising.

9. Service providers and overseas processing

Nuco Tech may use service providers such as Apple for App Store purchases and platform services, Google Firebase for analytics and crash reporting, email and support tools, hosting providers for website and support infrastructure, and security providers that help protect our systems.

Some support, analytics, crash or transaction-related information may be processed outside Australia by those providers or their subprocessors.

10. Deletion and retention

Records stored locally in Nucentra remain on the device until they are deleted through available app controls, removed with the app or otherwise removed through device management. Nuco Tech cannot directly access or delete locally stored app records remotely.

Deleting records or deleting the app may not immediately remove copies contained in an existing iPhone, iPad, computer or iCloud device backup controlled by the user and Apple.

Support submissions are retained only for as long as reasonably needed to respond, maintain necessary business or security records, resolve disputes and meet legal obligations.

Firebase Analytics and Crashlytics information is retained according to Nuco Tech’s configured retention periods and Google’s applicable service settings.

11. No medical advice

Nucentra is for record keeping and care conversations only. It does not provide medical advice, diagnosis, treatment, clinical monitoring or emergency support. Always seek advice from a qualified health professional for medical concerns, and call emergency services in an emergency.

12. Related policies and terms

You can also review the Nucentra Terms of Use and the Nuco Tech Website Privacy Policy.

13. Contact

If you have questions about this policy, want to make a privacy complaint, or have a question about Nucentra privacy practices, use the Nuco Tech Contact page. Nuco Tech will review privacy enquiries and complaints and respond as reasonably practicable.